Baron Bhuiyan

Baron Bhuiyan is Co-Founder and Head of Technical Support at Inevex Solutions, bringing over 15 years of hands-on IT support, escalation engineering, and legal technology expertise. He holds deep working knowledge of Soluno Practice Management & Legal Accounting and Amicus Attorney — making him one of the few specialists who can support law firms across both platforms.

Baron began his legal technology career at Gavel & Gown Software, where he spent five years as an Escalation Engineer providing advanced Tier 3 technical support for Amicus Attorney. He then expanded his enterprise support expertise at Abacus Data Systems (seven years), Univerus, and currently serves as Escalation Engineer at Actionstep Legal Accounting.

• Amicus Attorney
• Soluno Practice Management
• Legal Accounting
• IT Help Desk Tier 1–3
• Escalation Management
• SQL Server & SSRS
• SaaS Application Support
• macOS & Windows
• Google Workspace
• Microsoft 365
• Root Cause Analysis
• SLA & Ticket Management

• 5 Years as Amicus Attorney Escalation Engineer

  At Gavel & Gown Software, provided advanced Tier 3 support for Amicus Attorney — covering application, database (SQL), network, and integration issues.

• Soluno Practice Management & Legal Accounting Specialist

  Rare dual-platform capability supporting both Soluno and Amicus Attorney environments for law firms.

• 7 Years Multi-Tier Support at Abacus Data Systems

  Led Tier 3 escalation support for SQL Server, SSRS reporting, and document management systems.

• Enterprise SaaS Escalation — Actionstep Legal Accounting

  Resolves high-priority technical escalations involving SaaS platforms, Salesforce, and NetSuite environments.

1. 2024 – Present

   Escalation Engineer — Actionstep Legal Accounting

   High-priority SaaS escalations, Salesforce & NetSuite, RCA & SLA compliance

2. 2023 – 2024

   Customer Support Manager — Univerus

   Enterprise SaaS user support, onboarding documentation, macOS/Windows environments

3. 2016 – 2023

   Customer Support & Support Manager — Abacus Data Systems

   Tier 3 escalations, SQL Server & SSRS, multi-tier support for enterprise legal software

4. 2011 – 2016

   Escalation Engineer — Gavel & Gown Software

   Advanced Amicus Attorney support; application, database, network & integration issues

• Bachelor of Law (LLB)

  Bhuiyan Academy
• Computer Networking Certificate

  Seneca College
• Police Foundation Diploma

  Police Foundation College