The following article reprinted with permission from Financial Post confirms our thoughts on how Canadians are doing a disservice to businesses by not complaining when they receive service or products that are below their expectations. Businesses desperately need this information so that they can address the issues at hand and improve their customer retention rate. […]
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It is a fundamental business rule that good customer service is required to retain your customers but how do you measure good customer service? Firstly, you need to define what good customer service actually means to you. Does it mean the same to your customers? If this doesn’t match to begin with then you’re already […]
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The best data that you can use to make the best business decisions on how to improve your quality of service starts with creating good customer feedback questions.  Without good questions then you won’t be able to pinpoint your exact areas of concern or you won’t know what’s working well enough to leave alone. The […]
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Helping businesses to improve their customer experience, otherwise known as CX, is the top goal of any Inevex Solution so let’s explain why use a customer survey app. Customer experience has become a very important topic in the business world and is now common place in any discussions surrounding corporate or general business strategy. However, […]
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